FAQ

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Are your products safe?

Yes. All of our products undergo extensive and rigorous testing. We use 100% platinum-grade silicone

Are all Lovglo toys waterproof?

Most toys are 100% waterproof, but there are some that are not. Make sure to check the item listing. 

Do all Lovglo toys come with a charger?

Yes, as long as it is needed to be charged, there will be a charger that comes with it.

What carrier delivers your packages?

All our packages are sent through Australia Post

What is your return policy?

Returns are sent through Australia Post. You have 60 days from the date of purchase to return items to us.

Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.

Is your packaging discreet?

As your discretion is essential to us, our packages will come to you in plain cardboard boxes without big logos or letters. 

What's the merchant name that will show on my credit card statement?

Natura Living Co. 

How long will it take for my items to get to me?

We will process your order within 2 business day and will be shipped by Australia Post