Frequently Asked Questions

Do you offer exchanges or refunds?

For hygiene and safety reasons, Lovglo only accepts returns or exchanges on unopened and unused products. Please email info@lovglo.com.au for further information.

How long will it take to ship my item?

All orders are dispatched from our warehouse within 1-2 business days. Your package should arrive within 1-3 business days with Express Shipping.

How do I use my product?

Please refer to our Product Info page linked here for instructions and product features.

Can I track my order?

Of course! After your order has been fulfilled we provide a tracking number to your email or phone (whichever method you choose at checkout). If for any reason you have not received your tracking, please email info@lovglo.com.au

How does my order arrive?

All our orders are sent in plain parcel packaging without any logos or branded labels, just the postage label from Australia Post!

What are my payment options?

We offer a variety of payment methods including visa/Mastercard, PayPal, Google Pay and Afterpay