Frequently Asked Questions

Do you offer exchanges or refunds?

For hygiene and safety reasons, Lovglo only accepts returns or exchanges on unopened and unused products. Please email info@lovglo.com.au for further information.

How long will it take to ship my item?

All orders are dispatched from our warehouse within 1-2 business days. Your package should arrive within 1-3 business days with Express Shipping.

How do I use my product?

Please refer to our Product Info page linked here for instructions and product features.

Can I track my order?

Of course! After your order has been fulfilled we provide a tracking number to your email or phone (whichever method you choose at checkout). If for any reason you have not received your tracking, please email info@lovglo.com.au